Aircraft Technical Specialist - Diagnostic Database Developer (Mississauga/Toronto, Canada)

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Position Summary

CaseBank’s SpotLight® application is used by technicians around the world to troubleshoot aircraft and other complex equipment for several OEMs. SpotLight is currently used at Bombardier, Gulfstream, Pratt & Whitney Canada, Lockheed Martin (F35 JSF), Pilatus, and others. SpotLight is a software reasoning engine that operates on a Diagnostic Database (DDB) that contains descriptions of all known failure modes (“Solutions”) for the specific equipment.

As an Aircraft Technical Specialist – Diagnostic Database Developer you will contribute to the successful creation, maintenance, and growth of one or more DDBs. It is a unique position with the opportunity to apply your real-life aviation troubleshooting knowledge and experience to create SpotLight guided diagnostic systems for world-class aviation clients. The Aircraft Technical Specialist –  DDB Developer will grow into a technical team lead role, managing and executing a combination of new DDB development and DDB maintenance and support projects. The Aircraft Technical Specialist – Diagnostic Database Developer reports to the Director of Professional Services.

Keys to Hiring

The best Aircraft Technical Specialist – Diagnostic Database Developers possess an advanced knowledge of troubleshooting theories, best practices and have extensive hands-on experience troubleshooting difficult and/or recurring problems on a variety of systems and aircraft. You are the “go-to” person when any technician needs help. You are methodical and detail-oriented. You are comfortable working with computers and have experience with basic software tools (e.g. excel, word).
Keys to HiringPerformance Objective

Primary Objective: To author, validate, and maintain high quality SpotLight DDBs for a variety of equipment and systems. To grow into a DDB Developer Lead position, responsible for the technical execution of SpotLight DDB development and maintenance projects.

Secondary Objective: An interim step necessary to achieve the primary objective will be, in the first thirty days, to be validating SpotLight troubleshooting content against the style guide and customer supplied source data and identifying all errors and issues. You will be the final validation before SpotLight sessions are sent to the customer. The Aircraft Technical Specialist –  DDB Developer will do this by using SpotLight, attending training sessions and actively participating in all project meetings and discussions.

Within the first three months, the Aircraft Technical Specialist – Diagnostic Database Developer will independently author SpotLight troubleshooting content by combining your knowledge and experience maintaining and troubleshooting aircraft with a variety of source documentation, including, Fault Isolation Manuals, engineering documents, technical publications such as maintenance manuals, system schematics, wiring diagrams, and maintenance records.

Within the first six months, you will gain an advanced understanding of the SpotLight Author Tools and the reasoning engine and be able to leverage this understanding in order to author complex troubleshooting solutions.

Within 18 months, be prepared to take on a DDB Team Lead role, responsible for the development and/or maintenance of one or more SpotLight DDBs. You will interact with the customer technical team and the CaseBank Project Manager to define the scope, style, and process for building the DDB. You will lead a technical team of DDB Developers to execute the project and deliver the DDB on budget and schedule.

Operational Review: Suggest improvements to the current DDB development processes and tools.

Technical Competency: The Aircraft Technical Specialist – Diagnostic Database Developer should possess knowledge and experience in maintenance, troubleshooting and diagnostics of complex electrical and mechanical systems on a variety of aircraft. You should be comfortable working with computers and have experience with basic software tools (e.g. excel, word). You should be able to understand and apply significant knowledge of complex electrical and/or mechanical systems and the information from engineering documents, and technical publications such as maintenance manuals, system schematics, and wiring diagrams to build troubleshooting content. You will also be able to read and understand maintenance records, to identify trends and failure modes for input to the SpotLight DDB.

Address Problems & Make Improvements: The Aircraft Technical Specialist – Diagnostic Database Developer will communicate with the customer technical Subject Matter Experts (SMEs) throughout the DDB development and validation process. You will gather feedback and issues, suggest solutions, make required changes to the DDB, and suggest and implement improvements to the process going forward.

Personality & Interpersonal Skills: The Aircraft Technical Specialist – Diagnostic Database Developer will work well with a wide variety of personalities, and roles. You will actively participate in project discussions and respectfully provide technical suggestions, and input on the estimates and priorities. You must be flexible to changing priorities and workloads, at times you will be working on multiple time-sensitive projects, and at times dedicated to a single long-running project.

The Aircraft Technical Specialist – Diagnostic Database Developer will need to demonstrate that they can make a difference quickly while embracing CaseBank’s performance-driven culture. They will also need to establish credibility with managers at CaseBank by demonstrating technical expertise and a willingness to work with others to achieve a goal without taking all the credit. They should take their work seriously, but not themselves. They should be ambitious but grounded. They should get satisfaction out of building something that outlives them.

The Company

CaseBank Technologies, a Division of ATP, is a company that commercializes a diagnostic software tool, SpotLight®, for the troubleshooting of aircraft, engines, and other complex equipment and a SaaS web application, ChronicX®, which helps airlines and MROs improve the health of their fleets by providing an innovative approach for detecting and managing recurring defects.

In December 2016 CaseBank was acquired and merged with ATP by the Chicago-based private equity firm ParkerGale Capital who continues to reinvest in growing and enhancing the business and its product lines.

The interested applicant should send their resume and cover letter to jobs@casebank.com.