ATP and MD Helicopters Partner to Create Best in Class Portal To Enhance Customer Experience

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Article Published on: Thu, March 06, 2017

HAI HELI-EXPO — DALLAS, TX – Aircraft Technical Publishers(ATP)— the aviation industry's premier provider ofinformation, tools, and services—and MDHelicopters, Inc. (MDHI), today announced the launch ofthe next evolution of the helicopter manufacturer’s onlineportal, a best in class offering designed to enhancecustomer experience and provide extended servicecapabilities. By leveraging the advanced Single Sign On(SSO) capabilities of the ATPAviation Hub™ cloud solution, MD Helicopters’customers will now experience improved accessibility to themaintenance-related information required to keep aircraftsafe and airworthy, as well as increased productivity andspeed of repair times, among other benefits.

The enhanced portal provides MD Helicopters’ customerswith a wide range of value added services including ATP’ssoftware as a service (SaaS) solution, which enablesowner/operators and maintenance providers to seamlesslymanage all of their end-to-end maintenance processes from aunified platform. Through the partnership, MD Helicopters’customers will also be supported by ATP’s world-classcustomer service center and the company’s deep experiencein aviation maintenance, operations, and regulatoryinformation.

For MD Helicopters’ customers—includingowner/operators, service centers, and maintenanceplanners—changes to the MyMD.aero portal, launched at HAIHeli-Expo 2016, will be seamless. Customers will continue toconveniently log in using MD Helicopters’ current sign-in page and connectdirectly to the ATP Aviation Hub platform’s advanced toolsand functionality.

“Our partnership with ATP makes sense on manylevels,” said Randall Schaffer, Director, AftermarketBusiness Development & Customer Engagement for MDHelicopters, Inc. “Our focus at MD Helicopters is toprovide exceptional customer experiences. One of the ways wedo this is by helping ensure our aircraft are servicedefficiently and effectively through improved access and moreintelligent content and information management. We deliverthe industry-leading capabilities to our customers thatimprove their operations and increase flightavailability.”

The upgraded customer portal provides MD Helicopters’customers with a host of organizational and timesavingfeatures, including an advanced search functionality toquickly locate relevant information dispersed throughoutlengthy maintenance-related publications. Users will alsodramatically improve productivity, accuracy, and compliancewith ATP’s tools and features designed to help customersmore intelligently plan, manage, and trackmaintenance-related work from an integrated platform.

ATP has recently expanded the Aviation Hub applicationplatform to become an integrated “smart content"suite of services. With this expansion, mission criticalinformation is automatically integrated into previouslydisconnected, and time-intensive maintenance workflows. As aresult, customers experience dramatic boosts inproductivity, cost savings, and time-to-repair, while alsoimproving safety and compliance.

Among the many benefits of the enhanced portal, MDHelicopters’ customers will greatly boost accessibilitythrough ATP’snew mobile application. The ATP mobile app – which canbe operated on smart phones, tablets, and laptops that runon Windows, iOS, or Android platforms – provides userswith convenient online and offline access to missioncritical maintenance, operating, and regulatorycontent. The mobile app will give MD Helicopters’customers anywhere/anytime access to valuable maintenanceinformation and related publications; including productupdates, Airworthiness Directives (ADs), and ServiceBulletins (SBs).

“ATP is constantly looking for ways to leveragetechnology to make aircraft safer and improve efficiency forour customers,” said Ted Haugner, Vice President, OEMSales for ATP. “We’re pleased to partner with MDHelicopters to enable them to quickly enhance their servicecapabilities. Our solutions give their customers thebenefits of the industry-leading ATP Aviation Hub with abest in class offering that they can’t find anywhere elsein the industry.”

Haugner continued: “Maintenance professionals areacutely aware of the power of technology to improve aircraftoperations. As customer expectations continue to rise, weexpect industry leading aircraft manufacturers, such as MDHelicopters, will find this type of partnership invaluableas a way of raising the bar on their own level ofservice.”

For more information, please visit MD Helicopters at theHAI HELI-EXPO atbooth#3949. For more information on how ATP helps businessesmanage all of their maintenance processes—from maintenanceand compliance tracking, diagnostics, troubleshooting, andfault detection to inventory management—please visit ATPat booth #7236.

ABOUT MD HELICOPTERS, INC.

MD Helicopters, Inc. (MDHI), a woman-owned, smallbusiness, is a leading manufacturer of commercial, military,law enforcement and air-rescue helicopters. The MDHI familyof rotorcraft is world renowned for its value, versatilityand performance, and includes the twin-engine MD 902Explorer, the MD 530F Cayuse Warrior Light Scout AttackHelicopter, the new MD530G Attack helicopter, and asingle-engine commercial fleet that includes the MD 600N, MD520N, MD 500E and MD 530F. The innovative NOTAR® system foranti-torque control with no tail rotor – a key feature ofthe MD 902, MD 600N and MD 520N – is used exclusively byMD Helicopters to provide safer, quieter performance andconfined-area access capability. For more information aboutMDHI, follow us on Facebook, Twitter, Instagram and LinkedIn, or visit www.mdhelicopters.com.

ABOUT ATP

Aircraft Technical Publishers (ATP) is the aviationindustry's premier provider of information tools andservices for manufacturers, operators/owners, andmaintenance providers. The company helps businessesseamlessly manage all of their maintenance processes—frommaintenance and compliance tracking, to diagnostics,troubleshooting, and fault detection to inventorymanagement—on a unified, cloud based SaaS platform. ATPpartners with more than 50 manufacturers to help thousandsof customers in nearly a hundred countries ensure thehighest levels of airworthiness, equipment and businessperformance, aircraft value, safety, compliance andproductivity.

 

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