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Support : Write To Us If you are having a problem with ATP software, you may call:

Electronic Product Support
(415) 330-9540 or (415) 330-9565
Monday through Friday 5:00 A.M. until 5:00 P.M. USA Pacific Time 		  — or —    
Please be ready to provide your:
  • Name
  • Customer or Subscriber number
  • The product about which you are calling
  • If you call after hours, or during a busy period, please leave a phone number, including the extension, where we can return your call.
E-Mail: support@atp.com

We highly encourage you to fill out and submit the form listed below, to facilitate communication between you and the Electronic Product Support Representative.  Chances are that we will be able to resolve your problem more quickly when armed with this information.

Alternatively, you can print this page (or use the hard copy you received in the box), fill out the form by hand, and fax it to us at: +1-415-468-1596


Subject:  

* fields are required
Customer Information
* First Name :
* Last Name :
* Company Name :
  *enter 'self' if there is no company name
* Telephone Number :  Ext. 
  *Include all relevant country, area, and city codes
Fax Number:
* State, Province, or Country:
* Email Address :
  *Either a phone number or an email address is required
Product Information
Product:
* Subscriber ID Number :
* CD-ROM Disc Date :
Environment (MS Windows, networking,& printer)
Windows (GUI):
Computer Type:   Desktop    Laptop  Docking Station  Network Workstation
Network OS:
Printer Mfg/Model:
  Local Printer    Networked Printer
Printer Memory (RAM):
Hardware Information
PC Manufacturer/Model:
Video Card:
Screen Resolution:
System Memory:
Hard Disk Size:
CD-ROM Mfg/Model/Speed:
DVD Mfg/Model/Speed:
Problem Diagnostics
Description:
Error Messages:
Response Method:  Telephone
 Fax
 E-Mail
 Site Visit
 Postal Mail
 Tele-conference

Please print this page using the Print function of your browser, then click the Submit button to send the information to ATP (or use the reset button to clear all fields and start over).