Sr. Project Manager (Mississauga, Ontario, Canada)

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Why We Need You - The Mission

ATP CaseBank’s SpotLight® application is used by technicians around the world to troubleshoot aircraft and other complex equipment for several OEMs. SpotLight is currently used at Bombardier, Airbus Canada, DeHavilland, Gulfstream, Pratt & Whitney Canada, Lockheed Martin (F35 JSF), and Pilatus. SpotLight is a software reasoning engine that operates on a Diagnostic Database (DDB) that contains descriptions of all known failure modes (“Solutions”) for the specific equipment. Our ChronicX® software is currently used by airlines and MROs around the world to track the health of their fleet. Currently, over 25% of the in-service commercial airline fleet are tracked using ChronicX.

We are looking for a motivated, hard-working Sr. Project Manager (PM) to lead the successful execution of multiple SpotLight and ChronicX implementation and support projects which include DDB development, software integrations and customizations, and DDB maintenance and growth. The PM directs the multi-disciplinary project team and is responsible for the full project lifecycle, including the SOW definition, schedule, resourcing, risk mitigation, project status analysis and reporting, and customer communication. The PM reports to the Director of Customer Success.

This is a fast-paced, high-priority, demanding role with many opportunities, and the authority to implement processes and improvements and to see the results of your changes in action. The PM has input into the product roadmap and vision and is critical to the successful execution of SpotLight projects and addition of new SpotLight customers.

What You'll Accomplish - Your Performance Objectives

In your first thirty days, develop a good understanding of the SpotLight and ChronicX software tools, the customers and the current projects

Objective #1

  • Demo and become a competent user of Spotlight and ChronicX
  • Meet with Project Management, Customer Success, DDB Development, Engineering, and other internal stakeholders to familiarize yourself with our products and processes
  • Attend all internal and external project meetings, review the project documentation (contracts, SOWs, Action Items, schedules, etc), and interact regularly with the customers.
  • By the end of your first 30 days, take ownership of and deliver the weekly project status report for at least two projects.

Objective #2

In your first ninety days, begin independently managing projects and proposals for a minimum of three SpotLight customers.

  • Update the plan for each active SpotLight project with the detailed actions, resources, and risk mitigation required to meet the remaining milestones. You will need to prioritize and implement these plans with limited internal resources and in coordination with other PMs, Customer Success, and Product Management.
  • Ensure all DDB and software projects are completed on schedule and on budget and maintain a high level of customer satisfaction.
  • Serve as proposal manager for new SpotLight projects and programs. This includes gathering and helping to define the requirements, gathering estimates from all departments, hosting the estimates and pricing review, authoring the SOW, managing the proposal authoring,

Objective #3

In your first six months, conduct an operational review of current Project Management practices and capabilities including processes, systems, and procedures

  • the review should span estimating and proposals, creation of the SOW, DDB development, software integrations and customizations, SpotLight deployment, and project closeout
  • suggest and implement improved process and procedures

Who We're Looking For - The Personal Competencies That Matter

Project Management, Organizational Planning & Execution: The best PM will have excellent communication skills and manage customer meetings, requests, and expectations, and report project status to the management and executive team, proactively keeping all stakeholders aligned and up to date. This person will be a good technical writer with experience authoring technical project content, such as proposals and SOWs. You should be proficient using MS Excel, Word, PowerPoint, Teams, Project, and Jira for project documentation and trackingTechnical Chops: The right person for this job has an advanced knowledge of effective and flexible project management processes to meet the needs of varied customers and project types in order to deliver projects on time and on budget. You will possess knowledge and experience in customer-facing project management, have experience in a software or technical role, and understand the engineering process and the software development cycle. You will have progressed through a technical or engineering background and are able to challenge software developers and DDB developers on estimates and scope of work to ensure the project remains on track.

Personality & Interpersonal Skills: Success in this role requires emotional agility. The PM must be able to work well with a wide variety of personalities, and roles. They need to be able to respectfully challenge DDB developers, software developers, and executive personnel with regard to priorities, estimates, scope of work, etc. They must thrive leading a fast-paced, high-priority, demanding environment, with a wide variety of projects and a growing customer base.

The PM will need to demonstrate that they can make a difference quickly while embracing CaseBank’s performance-driven culture. They will also need to establish credibility with managers at CaseBank by demonstrating technical expertise and a willingness to work with others to achieve a goal without taking all the credit. They should take their work seriously, but not themselves. They should be ambitious but grounded. They should get satisfaction out of building something that outlives them.

Tenacity & Conflict Resolution: Regularly, this individual will face challenges managing the priorities of multiple internal stakeholders and external customers. This individual will need to be comfortable pushing back on how things are done today, while also communicating effectively to gain buy-in throughout the project team and maintaining excellent customer relationships. He or she will be critical to driving cross functional collaboration within the project team.

Accountable: It should bother this person when people don’t follow through on their commitments. They have no problem planning the work, working the plan, and proactively communicating progress along the way. They can tell us about the times when they have rolled up their sleeves, taken ownership of a body of work, and delivered the results with minimal support.

How We Work - Our Core Values

We are at our best when we:

  •  are selfless team players. We work together to achieve our goals and we put the team ahead of ourselves.
  • are driven to succeed exceed. We take pride in our work and in exceeding expectations.
  • find a better way. By seeking to understand the challenge, we work to improve the process and solution.
  • are simplifiers (not complicators). We focus on solutions and not obstacles. We take action and ownership. We gather the right people in the room and drive to a solution.

The interested applicant should send their resume and cover letter to