ATP Case Study

Case Study: Atlantic Aviation – Automated Library Currency

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Atlantic Aviation Uses Aviation HubTM to Manage a Growing Number of Regulatory Libraries

Overview

With more than 60 locations from coast to coast, Atlantic Aviation operates the nation’s largest fixed base operator (FBO) network. The company supports its FBOs with six dedicated maintenance facilities in Ft. Wayne (IN), Casper (WY), Deer Valley (AZ), and Sun Valley (ID), as well as two recently added Flightcraft maintenance locations in Eugene and Portland (OR), which were acquired in July 2011.

Atlantic Aviation Headquarters

The work performed by these operations is especially demanding given the quantity and wide range of aircraft that typically come into the hangar for maintenance service – everything from single-engine light aircraft to mid-sized business jets, according to Michael Rasch, Atlantic’s regional maintenance manager.

The Need

With so many locations across the country servicing a wide variety of aircraft, Atlantic faced the challenge of managing a large and growing number of maintenance and regulatory libraries at each individual location. In addition, Atlantic needed to make sure that all mechanics at each location had access to the information they required for the specific mix of aircraft they might service on any given day.

All of this required a tremendous amount of resources from administration to IT personnel and mechanics. Each operation was charged with maintaining the scope and currency of its libraries, which also inevitably led to some duplication, according to Rasch, who recognized the range of these challenges after he came on board in May of 2011.

“Ft. Wayne would buy what they needed, and Deer Valley would buy what they needed,” he said. “We tried to centralize the information in one location at our Plano (TX) headquarters with each location sending in its libraries. But, as we were compiling these libraries, we began to realize the opportunities that might be available to us by accessing this information online.”

The Solution

With this in mind, Rasch contacted his ATP sales rep, Fred Meis, for help. That was in June 2011, not long after ATP’s introduction of the popular new online companion to its highly successful desktop platform.

“We talked to ATP and said, ‘Here is what we have, and here is what we want to accomplish. And by the way, can you take a look at whether going online would be a solution?’” Rasch said.

After an initial review, it was clear that ATP’s online service – now the ATP Aviation Hub™ – could help Atlantic move access to its maintenance libraries to a convenient, configurable and scalable online location without adding more computer equipment or IT staff. Not only would it help Atlantic control costs, but perhaps more important, the company’s mechanics now would have instant, real-time access to maintenance libraries and FAA regulatory information.

“We’ve been very satisfied with the experience. Not having to maintain the libraries, and knowing that everything is up to date, has been a big plus.”

Michael Rasch
Regional Maintenance Mgr., Atlantic

“Having the complexities of dealing with different product manufacturers and maintaining a complex mix of information and publications at each location was a big issue for Atlantic,” said Meis. “But perhaps the biggest thing the ATP Aviation Hub™ has done for them is to automate currency. Mike and his team now can rest assured that each and every technician is dealing with current manufacturer service and FAA regulatory information.”

Gone are the days when Atlantic’s maintenance staff had to spend hours ensuring that each library and computer at every location had the necessary manuals on site, as well as access to the latest and most current data. “We feel like [the ATP Aviation Hub™] is a much better product for us in that we no longer are required to do the constant updating of libraries,” Rasch said. “It’s all done online for us, which has been a big plus.”

Michael Rasch Regional Maintenance Manager at Atlantic Aviation

The ATP Aviation Hub™ is an online portal utilizing cloud technology to offer instant access to a wide array of valuable apps that empower users with functionality applicable to their specific business.

Delivered over the World Wide Web using the Software as a Service model, the ATP Aviation Hub™ combines innovative technology, industry expertise and expedited information access to promote safety and compliance.

The Results

Getting set up with the ATP Aviation Hub™ was easy for Atlantic. “In our particular case, I assigned each base administrative rights so they could add and subtract employees as needed,” Rasch said.

Another huge benefit for a growing company like Atlantic has been scalability. ATP Aviation Hub™ makes it easy to add other locations and users to the service. “One of the advantages of this system is that as we grow and potentially add other FBOs to the chain, if they have maintenance bases, it’s a huge benefit to have our libraries available online and simply sign them up,” said Rasch.

Meis points out that the ATP Aviation Hub™ also makes it easy to control who has access to the system and assign permissions for making changes to data.

“The system can be designed so certain people with administrative rights can input and make changes to the information,” he said. “But in a situation where you want a person to have access but don’t want them to modify information – say with a parts department person – you can allow them to see the information they need, but they can’t change anything.”

You also can easily limit the number of mechanics at each location who have access to maintenance libraries, which further helps to control manufacturer subscription costs. “There’s a lot of functionality that allows each of Atlantic’s maintenance operations to access the publications they need and for the master administrator to control how much or how little access each operation has”, said Meis.

About ATP Aviation Hub.

ATP Aviation Hub is a single source for aircraft technical publications and regulatory content.

With over 1,700 libraries across 80 airframe, engine, and equipment OEMs, the Aviation Hub provides users web, mobile, and desktop access to every publication they need to carry out their maintenance and missions.

Now integrated with Flightdocs, users have the ability to access their libraries with just one click from maintenance tracking.

About ATP.

ATP is the leading provider of aviation software and information services.

Our innovative product lines, including Flightdocs, Aviation Hub, ChronicX, and SpotLight, reduce operating costs, improve aircraft reliability, and support technical knowledge sharing and collaboration in all aviation and aerospace industry sectors.

The products and services of ATP support more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries and partnerships with over 90 OEMs.