Leading engine manufacturer receives Supplier Top Achievement Recognition (STAR) Award two years in a row
Longueuil, Quebec, May 16, 2011 – Pratt & Whitney Canada (P&WC) today officially launched an engine diagnostic tool, powered by Spotlight®, for its PW100 engine. Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX).
The diagnostic tool is an interactive system designed to help operators and service providers solve issues in a fast and thorough manner. With this tool, the technician is asked a series of questions about their engine issue and is provided the best information available for fast and effective diagnosis. The knowledge base behind this tool represents both P&WC’s Fault-Isolation Charts data and the collective wisdom and experience gained through years of in-field service. This effort encompassed 26 engine models and created 1680 fully validated fault isolation charts. It also harmonized fault isolation data across 11 maintenance manuals.
P&WC’s new engine diagnostic tool is now available on the company’s Customer Portal: eportal.pwc.ca. Because it’s online, the diagnostic tool is available around the clock, seven days a week and from wherever a customer has computer access. The tool is also collaborative, giving customers the ability to connect with their other locations as required and to P&WC’s industry-leading CFirst centre which is always open to provide advice and service solutions. The cost of this diagnostic tool is covered under customers’ technical publications subscription fees.
“Our new engine diagnostic tool is yet another example of how P&WC continues to anticipate the needs of our global customer base and continues to provide the best value in the industry,” said Raffaele Virgili, Vice President, Customer Service, P&WC. “This dependable tool will provide customers with easy access and speedy results,” he adds.
The new engine diagnostic tool is also available for P&WC’s PW300 engine.
Earlier this month, P&WC was honoured with the In-Service STAR Award for excellence in providing support to Bombardier customers based on their overall performance, as measured by Bombardier’s In-Service Supplier Scorecard in 2010. P&WC received the Top Achievement Overall award for two consecutive years. To be considered for this award, a supplier must have scored at least 85 per cent in areas deemed most important by Bombardier’s customers. Measures include in-service performance relative to product performance, including reliability and cost, airline support focused on logistics support, and customer focus.
Spotlight® is an application developed and owned by CaseBank, based in Mississauga, Ontario, and specializing in the creation of practical and reliable guided diagnostic and maintenance data analysis software solutions for Fortune 1000 companies such as P&WC.
Based in Longueuil, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.
About Pratt & Whitney Canada
Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada’s engines, with more than 500 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 47,000 engines in service on over 27,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet. P&WC has been taking front-line services to the next level ever since it launched its Customer First Centre (CFirst) in 2007. CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 100,000 contacts every year.
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Anna Di Giorgio