less time finding.
more time fixing.
SpotLight is a secure cloud-based interactive solution combining troubleshooting guidance with curated and validated field experience. It consists of two components, databases that contains symptoms, causes, and solutions of equipment defects, as well as a diagnostic reasoning engine that uses this database to continually optimize the troubleshooting process.
Faster Troubleshooting
Helps maintenance organizations continuously find the most reliable and effective fix to a technical issue, in the fastest amount of time. In maintenance, time is money. With SpotLight, you are continuously optimizing your overall time to repair.
Reduced Costs
SpotLight accelerates mean-time to repair, reduces no-fault-found parts, and increases equipment availability. With a more reliable fleet and fewer wasted parts, customers can realize immediate cost savings on maintenance costs alone.
Higher Quality & Accuracy
The solution is designed to deliver more consistent troubleshooting performance and improve diagnostic accuracy. As a result, SpotLight delivers an overall higher degree of quality and accuracy in maintenance activities, each and every time.
Better Team Collaboration
SpotLight improves collaboration across an entire team of maintenance technicians, allowing them to communicate and resolve technical issues in real-time.
Captures Tribal Knowledge
Effectively captures real-time field experience from your entire team, ensuring the best fix to a maintenance issue is shared globally to always deliver the fastest and most cost-effective resolution.
Customer Testimonials
With SpotLight we can diagnose equipment problems 2-4X faster than with other methods, with almost no variation in elapsed time between rookies and experts.
By collecting and sharing best practices and field experiences we provide an unprecedented level of diagnostic capability for operators.
Key Features
Intelligent Search
SpotLight allows you to search symptoms, while its intelligence engine auto-corrects typos, configures results specific to equipment, and relies on a library of acronyms and synonyms to ensure that users always access the most relevant information.
Reasoning Engine
SpotLight will always rely on its proprietary built-in efficiency reasoning engine which is designed to continuously calibrate and adjust the troubleshooting path of a technician in real-time, to ensure the lowest cost and labour required to resolve an issue.
Guided Diagnostics
The solution provides step-by-step troubleshooting using a series of questions and answer options, which are delivered dynamically. This results in a real-time presentation of the most relevant solutions based on the unique troubleshooting journey of technicians.
Real-Time Collaboration
SpotLight includes a messaging and real-time session sharing feature, allowing technicians to invite others to help with troubleshooting, regardless of their location. It includes real-time note, image, and audio file sharing capabilities, allowing technicians to collaborate more effectively on a problem.
Integrated Manuals
Technicians can easily access fault isolation and aircraft maintenance manuals within SpotLight. These can be embedded into the application itself or accessed via secure links to external electronic documentations in third-party application.
Real-Time Activity View
SpotLight allows operational leaders to see all maintenance events within their company in real-time. In-moment feeds can provide a view of activity based on location, technician, fleet, engine, part, and more – which can be filtered and sorted in real-time.
Tracking and Rating
Each troubleshooting session gathers notes from technicians, tracks parts, and can be rated based on the relevance of information provided. This helps continuously optimize the future results for all technicians to find the fastest and most cost-effective solution.
Multi-Channel Access
SpotLight can be accessed via a desktop application, web browser, or mobile app and supports online and offline scenarios. With SpotLight, you can access the right information whenever it is needed, making it flexible to even the most complex work environments.
SpotLight allows maintenance teams to monitor, maintain, and collaborate on equipment reliability and performance issues. It allows technicians to significantly improve “first-time-fix” rates, considerably reducing equipment down-time and repair costs. It is a secure cloud-based solution trusted by the world’s leading manufacturers, airlines, and militaries.
