SpotLight is a secure cloud-based interactive solution combining troubleshooting guidance with curated and validated field experience. It consists of two components, databases that contains symptoms, causes, and solutions of equipment defects, as well as a diagnostic reasoning engine that uses this database to continually optimize the troubleshooting process.
Helps maintenance organizations continuously find the most reliable and effective fix to a technical issue, in the fastest amount of time. In maintenance, time is money. With SpotLight, you are continuously optimizing your overall time to repair.
SpotLight accelerates mean-time to repair, reduces no-fault-found parts, and increases equipment availability. With a more reliable fleet and fewer wasted parts, customers can realize immediate cost savings on maintenance costs alone.
Higher Quality & Accuracy
The solution is designed to deliver more consistent troubleshooting performance and improve diagnostic accuracy. As a result, SpotLight delivers an overall higher degree of quality and accuracy in maintenance activities, each and every time.
Better Team Collaboration
SpotLight improves collaboration across an entire team of maintenance technicians, allowing them to communicate and resolve technical issues in real-time.
Captures Tribal Knowledge
Effectively captures real-time field experience from your entire team, ensuring the best fix to a maintenance issue is shared globally to always deliver the fastest and most cost-effective resolution.
With SpotLight we can diagnose equipment problems 2-4X faster than with other methods, with almost no variation in elapsed time between rookies and experts.
By collecting and sharing best practices and field experiences we provide an unprecedented level of diagnostic capability for operators.
SpotLight allows maintenance teams to monitor, maintain, and collaborate on equipment reliability and performance issues. It allows technicians to significantly improve “first-time-fix” rates, considerably reducing equipment down-time and repair costs. It is a secure cloud-based solution trusted by the world’s leading manufacturers, airlines, and militaries.