SpotLight: interactive and guided aviation troubleshooting.
A comprehensive fault isolation solution provides interactive and collaborative troubleshooting while capturing new field experience to grow and retain tribal knowledge and improve first-time fix.
SpotLight, a cloud-based interactive troubleshooting tool, captures field experience and provides just-in-time training.
Smarter troubleshooting.
SpotLight promotes best-in-class troubleshooting processes by presenting tests in the most logical order, refining the possible solution lists and tests in real-time based on provided answers, and giving context sensitive documentation at each step.
Better fix-rates.
SpotLight accelerates mean-time to repair, reduces no-fault-found parts, and increases equipment availability. With a more reliable fleet and fewer wasted parts, customers can realize immediate savings on maintenance costs alone.
Knowledge accumulation.
SpotLight effectively captures field experience from your entire team, ensuring the best fix to a maintenance issue is shared globally, to deliver the fastest and most cost-effective aviation troubleshooting paths and solutions every time.
SpotLight uses a smart diagnostic reasoning engine that continually optimizes the troubleshooting process.
Guided Diagnostics
SpotLight provides a step-by-step troubleshooting guide by using a series of specific and dynamically delivered question and answer options.
Just-in-Time Training
SpotLight provides customizable documentation, videos, and pictures to guarantee the tech can troubleshoot even unfamiliar equipment and symptoms.
Centralized Collaboration
SpotLight messaging and session sharing features allow technicians to connect with colleagues in other locations to assist with troubleshooting.
Flexible Authoring
Complete solution that tailors troubleshooting content for unique configurations and workflows while integrating new field experience.
Cross-Platform Access
SpotLight provides quick and immediate online or offline access to key information via the desktop application, web app, or mobile app.
Fleet View
Real-time view of all active troubleshooting and help desk escalations, for centralized monitoring, prioritization, and tracking of urgent issues
Read what SpotLight customers have to say about the product and its features.
With SpotLight we can diagnose equipment problems 2-4X faster than with other methods, with almost no variation in elapsed time between rookies and experts.
Field Service TechnicianMajor OEM
By collecting and sharing best practices and field experiences we provide an unprecedented level of diagnostic capability for operators.
Aircraft Maintenance EngineerAirlineSpotLight incorporates validated field experience to provide consistent and accurate troubleshooting procedures.
Trusted by manufacturers, airlines, and militaries around the world, SpotLight enables you to monitor, maintain, and collaborate on all unscheduled maintenance.
By using SpotLight, technicians can significantly improve first-time-fix rates and thus reduce overall equipment down time and total repair costs.
